Contact Us
Last Updated: September 26, 2026
Get In Touch With SkinovaClear
Thank you for visiting SkinovaClear.
We are always happy to assist you with questions about our products, orders, shipping information, returns, refunds, or any other customer service inquiries.
Our customer support team is dedicated to providing timely and helpful assistance to ensure you have a smooth shopping experience.
If you need help, please contact us through the information below.
Customer Support
Email:
service@skinovaclear.com
Phone:
+86 16642335899
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
We aim to respond to all customer inquiries as quickly as possible during our business hours.
Order Support
For faster assistance, please include the following information when contacting us:
- Full name used for your order
- Order number
- Email address associated with your purchase
- Detailed description of your question or issue
This helps our support team review your request and provide a faster response.
Returns & Refund Assistance
At SkinovaClear, customer satisfaction is important to us.
We offer a 180-day return period starting from the date you receive your order.
If you would like to request a return:
- Contact our customer service team before sending any items back
- Provide your order information and reason for return
- Ensure the product meets our return conditions
Returned items should remain in original condition with original packaging when applicable.
For complete details, please review our Return Policy.
Shipping Information
We currently provide shipping services for customers in North America.
Available shipping options:
Express Shipping
- Shipping fee: $5.99
- Applicable order amount: $0.00-$48.99
Free Express Shipping
- Free shipping for orders $49.00 and above
Free Standard Shipping
- Free shipping for orders $39.00-$48.99
Standard Shipping
- Shipping fee: $2.99
- Applicable order amount: $1.00-$38.99
Shipping times may vary depending on order processing, carrier availability, and delivery location.
Company Information
SkinovaClear is operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
Website:
SkinovaClear.com
Email:
service@skinovaclear.com
Phone:
+86 16642335899
Responsible Person:
Tang Jilong
Business Address:
No. C053, Shuxiangyuan Residential Community, Huangshan Subdistrict,
Yulong Naxi Autonomous County, Lijiang City,
Yunnan Province, China
Contact Us
For any questions regarding:
- Product information
- Order status
- Shipping inquiries
- Return requests
- Refund questions
- General customer support
Please contact:
Our team will review your message and provide assistance during our customer service hours.
SkinovaClear
Operated by Lijiang Juanjuan Network Technology Co., Ltd.
Last Updated: September 26, 2026