Return & Refund Policy
Last Updated: September 26, 2026
Overview
Thank you for shopping with SkinovaClear.
At SkinovaClear, customer satisfaction is our priority. We want every customer to feel confident when purchasing our personal accessories and lifestyle products.
This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds purchased through:
SkinovaClear.com
SkinovaClear is operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
Company Information
Brand Name:
SkinovaClear
Website:
SkinovaClear.com
Operating Company:
Lijiang Juanjuan Network Technology Co., Ltd.
Responsible Person:
Tang Jilong
Email:
service@skinovaclear.com
Phone:
+86 16642335899
Business Address:
No. C053, Shuxiangyuan Residential Community, Huangshan Subdistrict,
Yulong Naxi Autonomous County, Lijiang City,
Yunnan Province, China
180-Day Return Period
We offer a 180-day return period.
Customers may request a return within:
180 days from the date the order is received.
The return period begins on the delivery date shown by the shipping carrier.
Return requests submitted after this 180-day period may not be accepted.
Return Eligibility
To qualify for a return, items must meet the following requirements:
- The return request must be submitted within 180 days after delivery
- The product must be in its original condition
- Items must be unused and unworn
- Products should include original packaging and accessories when applicable
- Proof of purchase or order information must be provided
We reserve the right to refuse returns that do not meet these requirements.
Items That Cannot Be Returned
Certain products may not be eligible for return, including:
- Items that have been used, worn, damaged, or altered
- Products without original packaging when required
- Personalized or customized products
- Gift cards or promotional items that are marked as non-returnable
If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.
Return Request Process
To request a return, please follow these steps:
Step 1: Contact Us
Send a return request to:
Email:
service@skinovaclear.com
Please include:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for return
- Photos or supporting information if applicable
Step 2: Receive Return Instructions
After reviewing your request, our customer service team will provide return instructions if your return is approved.
Please do not send items back before receiving return authorization.
Unauthorized returns may not be processed.
Return Shipping Costs
For customer preference returns, such as:
- Wrong size choice
- Change of mind
- No longer needed
the customer may be responsible for return shipping costs.
For items that arrive:
- Damaged
- Defective
- Incorrect
please contact us first. We will review the issue and provide appropriate assistance.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Refund processing will begin after return approval
Please note that your payment provider may require additional processing time before the refunded amount appears in your account.
Refund Processing Time
After approval, refunds are generally processed within:
5-10 business days
The exact time may vary depending on:
- Payment method
- Bank processing times
- Payment provider policies
Exchanges
If you would like to exchange an item, please contact our customer service team.
Exchange requests are subject to:
- Product availability
- Return eligibility requirements
- Product condition requirements
Damaged or Incorrect Items
If you receive an item that is:
- Damaged during delivery
- Defective
- Incorrectly shipped
please contact us within a reasonable time after receiving your order.
Please provide:
- Order number
- Description of the problem
- Photos showing the issue
Our team will review your request and provide assistance.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Once an order has entered the shipping process, cancellation may no longer be possible.
Return Address Information
For return security and proper processing, customers must contact our support team before returning any products.
The return address and instructions will be provided after your return request has been reviewed and approved.
Please do not ship returns to the company registration address unless specifically instructed.
Shipping and Return Relationship
Shipping options available through SkinovaClear include:
Express Shipping
- $5.99 for orders $0.00-$48.99
Free Express Shipping
- Free for orders $49.00 and above
Free Standard Shipping
- Free for orders $39.00-$48.99
Standard Shipping
- $2.99 for orders $1.00-$38.99
Shipping fees paid during the original purchase may not be refundable unless required by applicable consumer protection laws or due to an error caused by SkinovaClear.
Customer Support
If you have any questions regarding returns, refunds, or your order, please contact us.
SkinovaClear Customer Service
Email:
Phone:
+86 16642335899
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Contact Information
SkinovaClear is operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
Website:
SkinovaClear.com
Email:
Address:
No. C053, Shuxiangyuan Residential Community, Huangshan Subdistrict,
Yulong Naxi Autonomous County, Lijiang City,
Yunnan Province, China
SkinovaClear
Operated by Lijiang Juanjuan Network Technology Co., Ltd.
Last Updated: September 26, 2026