Shipping Policy
Last Updated: September 26, 2026
Shipping Information
Thank you for shopping with SkinovaClear.
This Shipping Policy explains our shipping methods, processing times, delivery estimates, shipping fees, and related information for orders placed through SkinovaClear.com.
SkinovaClear is committed to providing customers with a clear and reliable shopping experience.
Company Information
SkinovaClear is operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
Website:
SkinovaClear.com
Email:
Phone:
+86 16642335899
Responsible Person:
Tang Jilong
Business Address:
No. C053, Shuxiangyuan Residential Community, Huangshan Subdistrict,
Yulong Naxi Autonomous County, Lijiang City,
Yunnan Province, China
Shipping Area
We currently provide shipping services to customers in:
North America, including the United States.
Orders are shipped to the delivery address provided during checkout.
Please ensure that your shipping information is complete and accurate before submitting your order.
Order Processing Time
After your order is successfully placed, our team will process and prepare your items for shipment.
Processing Time:
1-3 business days
Processing time includes:
- Order verification
- Product preparation
- Quality checking
- Packaging
Orders are processed Monday through Friday, excluding weekends and public holidays.
During promotional periods, holidays, or high-demand seasons, processing times may require additional time.
Shipping Methods & Delivery Estimates
We currently provide the following shipping options:
Express Shipping
Shipping Fee: $5.99
Applicable Order Amount: $0.00-$48.99
Estimated Delivery Time:
Approximately 7-12 business days after shipment
Free Express Shipping
Shipping Fee: Free
Applicable Order Amount: $49.00 and above
Estimated Delivery Time:
Approximately 7-12 business days after shipment
Free Standard Shipping
Shipping Fee: Free
Applicable Order Amount: $39.00-$48.99
Estimated Delivery Time:
Approximately 10-20 business days after shipment
Standard Shipping
Shipping Fee: $2.99
Applicable Order Amount: $1.00-$38.99
Estimated Delivery Time:
Approximately 10-20 business days after shipment
Delivery times are estimates only and may vary depending on:
- Destination location
- Carrier performance
- Weather conditions
- Customs processing
- Other circumstances outside our control
Shipping Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
You may use the tracking number provided to check your shipment status.
If you have not received tracking information within a reasonable period after shipment confirmation, please contact us:
Email:
Shipping Delays
Although we work hard to deliver orders within the estimated timeframe, delays may occur due to:
- Carrier delays
- Severe weather
- Customs inspections
- Incorrect shipping information
- High-volume shopping periods
If your order experiences an unexpected delay, please contact our customer support team.
Address Changes
Customers are responsible for providing accurate shipping information at checkout.
If you need to update your shipping address, please contact us as soon as possible after placing your order.
We cannot guarantee address changes after an order has entered the shipping process.
Lost, Damaged, or Incorrect Orders
If your package arrives damaged, incorrect, or does not arrive within the expected delivery timeframe, please contact our support team.
Please provide:
- Order number
- Customer name
- Description of the issue
- Photos when applicable
Our team will review your request and assist you.
Customs, Duties, and Taxes
Customers are responsible for any applicable customs duties, import taxes, or fees that may be required by local authorities.
These charges, if applicable, are determined by the destination country or region and are outside of SkinovaClear's control.
Returns & Refunds
SkinovaClear provides a:
180-Day Return Period
The return period begins from the date you receive your order.
Customers may request eligible returns within 180 days after delivery according to our Return Policy.
Before returning any item, please contact our customer service team:
Email:
Customer Support
If you have any questions about shipping, delivery status, or your order, please contact us.
Contact Information
SkinovaClear
Operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
Email:
Phone:
+86 16642335899
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
SkinovaClear
Operated by Lijiang Juanjuan Network Technology Co., Ltd.
Last Updated: September 26, 2026