Privacy Notice
Last Updated: September 26, 2026
1. Introduction
Welcome to SkinovaClear.
This Privacy Notice explains how SkinovaClear collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or interact with our services.
SkinovaClear respects your privacy and is committed to protecting your personal information through responsible data practices and transparent privacy procedures.
This Privacy Notice applies to information collected through:
- SkinovaClear.com
- Customer service communications
- Order transactions
- Product purchases
- Website browsing activities
2. Company Information and Data Controller
SkinovaClear is operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
As the data controller, Lijiang Juanjuan Network Technology Co., Ltd. is responsible for processing personal information collected through this website.
Company Information:
Brand: SkinovaClear
Website:
SkinovaClear.com
Email:
service@skinovaclear.com
Phone:
+86 16642335899
Responsible Person:
Tang Jilong
Business Address:
No. C053, Shuxiangyuan Residential Community, Huangshan Subdistrict,
Yulong Naxi Autonomous County, Lijiang City,
Yunnan Province, China
3. Information We Collect
When you use our website or place an order, we may collect the following categories of information:
3.1 Personal Information
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order information
- Customer service communication records
3.2 Payment Information
Payment information is processed securely through third-party payment providers.
SkinovaClear does not directly store complete payment card information.
Payment providers may collect and process payment details according to their own privacy policies and security standards.
3.3 Device and Browsing Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website interaction information
- Pages viewed
- Referral sources
This information helps us improve website performance and customer experience.
4. How We Use Your Information
We may use your personal information for the following purposes:
Order Processing
Including:
- Processing purchases
- Confirming orders
- Arranging shipment
- Providing delivery updates
Customer Support
Including:
- Responding to questions
- Handling requests
- Providing after-sales assistance
Website Improvement
Including:
- Improving website functionality
- Understanding customer preferences
- Enhancing product and service quality
Marketing Communication
Where permitted by applicable laws, we may use information to send:
- Product updates
- Promotional information
- Special offers
You may unsubscribe from marketing communications at any time.
5. Cookies and Tracking Technologies
SkinovaClear uses cookies and similar technologies to improve website functionality and provide a better shopping experience.
Cookies may be used for:
Essential Cookies
These cookies are required for basic website operations, including:
- Shopping cart functionality
- Account functions
- Checkout processing
Analytics Cookies
These help us understand:
- Website traffic
- Visitor behavior
- Website performance
Marketing Cookies
These may help us provide more relevant advertisements and measure advertising effectiveness.
You can manage cookie preferences through your browser settings or available cookie management tools.
6. Sharing of Personal Information
We may share personal information with trusted third parties when necessary to provide our services.
These may include:
Shopify Platform
Used for website operation, order management, and ecommerce services.
Payment Processors
Used to securely process customer payments.
Shipping and Logistics Providers
Used to:
- Deliver orders
- Provide tracking information
- Complete fulfillment services
Analytics and Marketing Providers
Used to help us analyze website performance and improve customer experience.
We do not sell customers' personal information.
7. Data Storage and Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.
Security measures may include:
- Secure ecommerce infrastructure
- Access controls
- Payment security procedures
- Data protection practices
However, no online transmission method can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
When information is no longer required, we take reasonable steps to delete or anonymize it.
9. Your Privacy Rights
Depending on applicable privacy laws, you may have rights including:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Object to certain processing activities
To exercise your privacy rights, please contact us:
Email:
10. Order Information and Return Policy
SkinovaClear provides a customer return period of:
180 days from the date you receive your order.
Customers may request eligible returns within this period according to our Return Policy.
For return assistance, please contact:
11. International Customers
SkinovaClear serves customers internationally, including customers located in the United States.
By using our website and purchasing our products, you acknowledge that your information may be processed and stored by service providers involved in website operation, payment processing, fulfillment, and customer support.
12. Contact Us
If you have questions regarding this Privacy Notice or our privacy practices, please contact us:
SkinovaClear
Operated by:
Lijiang Juanjuan Network Technology Co., Ltd.
Email:
Phone:
+86 16642335899
Address:
No. C053, Shuxiangyuan Residential Community, Huangshan Subdistrict,
Yulong Naxi Autonomous County, Lijiang City,
Yunnan Province, China
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
SkinovaClear
Operated by Lijiang Juanjuan Network Technology Co., Ltd.
Last Updated: September 26, 2026